Frequently Asked Questions: About Customized Lingerie Proofing, MOQ, Delivery Time, etc.
As a professional lingerie customization factory specializing in B2B business, we often receive inquiries from customers around the world, especially first-time customers, who have many questions about the proofing process, minimum order quantity (MOQ), production delivery time, customization process, and other aspects. In order to help you quickly understand our services, we have compiled some frequently asked questions and answers below, which we hope will be helpful to you.
1. Can you accept customization based on provided designs or samples? Yes, we support various customization methods, including but not limited to: a. Providing design drawings (Tech Pack) b. Sending samples for replication c. Developing based on images d. Customers providing existing factory samples for optimization or redesign
Our experienced development team can accurately interpret customer needs to ensure customized products achieve high compatibility and align with brand positioning.
2. What are the sample production costs? Are they refundable? Standard sample production costs typically range from USD 30–100 per style per color, varying based on design complexity, fabric specificity, and whether new development is involved. If a bulk order is subsequently placed, sample production costs can be offset against the order total or partially refunded; if no order is placed, sample production costs are generally non-refundable, please understand. The sample production cycle is generally 5–10 working days. Products with special fabrics or complex processes require separate time assessment.
3. What is your minimum order quantity (MOQ)? Is the MOQ negotiable? We offer flexible MOQs as follows: a. Bras and underwear: 300–500 sets minimum order. The simpler the style, the lower the MOQ. b. Lingerie/bodysuits: 200–300 pieces. Mixed sizes are acceptable. c. Plus sizes: 300–600 sets. Special sizes are negotiable.
We understand that different customers' brands are at different stages, so for long-term partners or first-time trial customers, we can appropriately reduce the minimum order quantity within a controllable range to support customer market testing and brand development.
4. What is your typical lead time? Our standard definitions for lead times are as follows: a. Sample production cycle: 5–10 working days (complex designs or special fabrics may extend this period) b. Mass production: 25–35 days, calculated from the receipt of the deposit and confirmation of all details c. Rush orders: 15–20 days (requires prior communication and is subject to raw material inventory and production capacity arrangements)
To ensure delivery, please confirm the samples, labels, packaging, and size information in a timely manner and arrange the deposit as early as possible.
5. Can I customize the logo, hangtag, and packaging? Of course, we provide one-stop brand customization services, including: a. Heat transfer, woven labels, embroidered logos, etc. on lingerie b. Custom hangtags (Hangtag) and care labels (Care Label); c. Custom packaging bags and boxes, with eco-friendly material options available; d. Additional value-added services, such as QR code hangtags and printed promotional cards.
We also support customers providing design drafts or directly purchasing their own specified labels and packaging materials.
6. Do you provide size charts? How do you ensure accurate sizing? We have extensive standard size data support (e.g., European sizes, US sizes, Asian sizes, etc.) and can customize patterns based on customer-provided size charts. If no specific requirements are provided, sample garments default to international standard sizes; If customers provide target market size requirements, we can adjust patterns to ensure fit; During sample production, we recommend customers try on samples personally or invite models for fitting tests to ensure final comfort and fit.
7. Does your factory have certification qualifications? We hold the following common certifications, which meet the requirements of most B2B customers: a. BSCI / Sedex b. OEKO-TEX 100 c. ISO 9001 / ISO 14001
If customers have other specific certification requirements, please communicate in advance, and we will assist with certification or third-party factory inspections.
8. Can you handle rush orders/small orders? Yes, but this depends on current production schedules and fabric inventory availability. a. Rush orders: We have a dedicated rapid prototyping + small-batch production line capable of handling rush orders with a 15–20-day lead time; b. Small orders: If the customer is a long-term partner or an e-commerce brand, we can assist in arranging small-batch production; c. A combination of “stock + customization” is available to help customers launch new products quickly and reduce inventory risks.
9. What payment methods are available? Do you support installment payments? We support the following payment methods: a. Wire transfer (T/T): Typically 30% deposit + 70% balance before shipment; b. Letter of Credit (L/C): Acceptable for large orders upon negotiation; c. PayPal / Western Union: Used for sample fees or small trial orders; d. Payment via RMB account is also supported.
For premium clients, we are also willing to discuss flexible payment terms to better support business growth.
10. Can we do private labeling? Do you accept unbranded contract manufacturing? We support three cooperation models: OEM, ODM, and OBM: a. OEM private labeling production: The customer provides the design or sample, and we handle production; b. ODM development collaboration: The customer proposes a design concept, and we assist in completing the style development; c. Unbranded contract manufacturing: We support some customers in producing white-label products or customers rebranding.
We can also recommend some existing popular styles for customers to reference, enabling quick market testing.
Conclusion: Please feel free to contact us for more information The above are the 10 most common questions we encounter when communicating with customers. If you are interested in our customized lingerie service or have other specific needs, please feel free to contact us via the official website form, WhatsApp, or email. We will arrange for a professional salesperson to communicate with you and provide you with the most suitable solution.
We always adhere to the cooperation concept of “high cost performance, high efficiency, and sustainability” and are willing to become your trusted long-term lingerie production partner!
